Frequently Asked Questions
1. What is the new Avocado Piano Student Portal?
The Avocado Piano Student Portal is a convenient web app where students and teachers can manage lesson schedules, access learning resources, track invoices, make payments, and stay connected with everything happening at our studio.
2. How do I register?
Simply register through this link: https://tinyurl.com/AvocadoPianoRegistration.
After signing up, check your email to create a password and log in for the first time.
After that you will have access to the web app. When you follow the instructions and save it as an app on your Home Screen you will have a dedicated avocado piano app.
3. I used to be billed monthly. What is the new billing cycle?
Our new billing cycle is based on sets of 4 lessons instead of a monthly schedule. The default package includes 4 lesson credits, but if you’d like a longer billing cycle, just let our admin team know—we’d be happy to arrange it for you!
4. What happens to my credit if a lesson is canceled?
Our cancellation policy remains the same:
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If you cancel a lesson at least 24 hours in advance, you won’t be charged.
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If a lesson is canceled with less than 24 hours' notice, it will be considered a no-show and charged accordingly.
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You can cancel lessons in advance through the Student Portal or inform us via your WhatsApp chat group.
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If a teacher needs to cancel a lesson, your credit will not be deducted.
5. How can I check my credit balance and lesson schedule?
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To see your past and upcoming lessons, visit the Calendar tab in the Student Portal.
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To track your credit usage, check the Bookings tab.
6. When should I make a payment?
You’ll receive an invoice before your last lesson credit is used. To ensure a smooth learning experience, we encourage you to make payment as soon as you receive your invoice.
If you have any questions, feel free to reach out—we’re here to help! Thank you for being a part of the Avocado Piano family. 🎵💚
